Returns & Refunds

Return & Refund Policy – Nicolaishop Simple & Fair

At Nicolaishop, we value your trust and want you to be completely satisfied with your purchase. This policy explains how exchanges, cancellations, returns, and refunds are handled. Please review it carefully before submitting a request.

1) Order Exchanges
Each item is made to order, so we cannot process exchanges for incorrect size, color, design, or quantity selected by the customer.

• Modify within 24h: You may cancel your order within 24 hours and place a new one with corrected details.

• How to request: Email support@nicolaishop.com immediately with your order number.
  After 24 hours, orders enter production and can no longer be canceled or modified.

2) Order Cancellations

• Cancellation window: Within 24 hours of purchase.

• You can cancel your order free of charge by emailing support@nicolaishop.com with your order details. We’ll issue a full refund to your original payment method.

• After 24 hours, production begins, and cancellation is no longer possible.

3) Returns & Refunds
Returns are accepted within 180 days of delivery for eligible items. Products must be unused, unwashed, and in original condition with proof of purchase.

Eligible for return:

• Item arrives damaged, broken, or defective

• Item differs in design, size, or material from your order

• Wrong product received

• Significant deviation from the product description

Not eligible for return:

• Worn, washed, altered, or customer-damaged items

• Missing original packaging/tags

• Minor imperfections (e.g., loose threads)

• Personalized items (unless defective)

4) Return Cost & Shipping Responsibility

• Free returns for defective or incorrect products — Return Cost: $0.00

• For non-defect reasons (change of mind, wrong size ordered), the customer covers return shipping costs.

5) Refund Claim Requirements
To file a refund request, please email support@nicolaishop.com with the following:

• Full name on the order and order number

• Photos showing the issue or defect

• Proof of purchase (receipt or confirmation email)

• Shipping label or carrier receipt (if available)

• Preferred resolution — refund or replacement

We typically respond within 2–3 business days with return instructions and, if applicable, a return address.

6) Return & Refund Process

• Step 1 — Prepare: Include a printed order confirmation or receipt and securely re-pack the item in its original packaging.

• Step 2 — Ship: Use your local post office or a reliable courier, and share the tracking number with our support team.

• Step 3 — Refund: Once we receive the item, inspection takes up to 2 business days. If approved, we’ll issue a refund (including original shipping) to your original payment method. Banks may take 5–10 business days to finalize the transaction.

7) Return Overview
If you need to start a return, contact us via the Contact Us page or email support@nicolaishop.com within 180 days of delivery. Please include your name, order number, description of the issue, photos (if applicable), and your preferred resolution.

Note: We are not responsible for customer errors such as incorrect personalization, spelling, or image uploads. Please review all details carefully before checkout.

8) Non-Returnable Items

• Sale or clearance items

• Customized or personalized products

• Items damaged due to improper handling or use

9) Important Notes

• Policy valid for 180 days from delivery.

• Items returned without prior authorization may be rejected.

• Nicolaishop is not liable for loss, theft, or damage during return transit — please use a trackable service.

• Ineligible returns may be discarded or shipped back at the customer’s expense.

10) Need Help?
We’re always here to help. Please contact support@nicolaishop.com.