Order Changes & Cancellations

Order, Cancellation & Return Policy – Nicolaishop

At Nicolaishop, we’re committed to delivering high-quality products and ensuring a smooth, transparent shopping experience from checkout to delivery. Each order is carefully reviewed, packed, and shipped with precision. If any issue arises, our support team will handle it promptly and fairly to guarantee your satisfaction.

Please review all order details — including size, color, and quantity — before completing checkout. Orders may be canceled within 24 hours of purchase, subject to a 10% cancellation fee to cover processing costs. Once an order has been processed or shipped, it can no longer be canceled.
To request a cancellation, please contact support@nicolaishop.com and include your order number for faster assistance.

We currently do not offer direct exchanges for size, color, or style changes after purchase. If you wish to make adjustments, you may cancel your order within 24 hours and place a new one.
If you need help selecting the right fit or style, our support team is happy to assist before checkout — reach out to support@nicolaishop.com for guidance.

Return Policy

You may request a return within 120 days of delivery. After this period, all sales are considered final.

✅ Eligible for Return If:

• The item arrived damaged or defective

• You received the wrong product

• The product differs significantly from its description on nicolaishop.com

❌ Not Eligible for Return If:

• The item has been used, washed, or altered

• It shows minor imperfections (e.g., loose threads, wrinkles)

• It’s missing original tags or packaging

• The damage was not caused by Nicolaishop

How to Request a Return or Refund

Email support@nicolaishop.com with the following details:

• Your order number

• Photos or videos clearly showing the issue

• Proof of purchase (order confirmation or receipt)

• Shipping receipt (if applicable)

Please do not return any items without prior approval. Unauthorized returns will not be accepted or processed.

Refund Process

Refunds are issued within 7 business days after we receive and inspect your returned item. You’ll receive a confirmation email once your refund has been processed. Refunds include original shipping charges, if applicable.
If your refund hasn’t appeared after 10–15 business days, please check with your payment provider or contact support@nicolaishop.com for assistance.

Additional Details

• Return Window: 120 days from delivery

• Return Shipping Cost: Customer’s responsibility (unless the issue was caused by Nicolaishop)

• Lost or Damaged Returns: Nicolaishop is not responsible for loss or damage during return transit.

We’re always happy to assist with your order, return, or refund inquiries.
📧 support@nicolaishop.com
NICOLA JAEGER LLC
📍 2880 W Oakland Park Blvd Suite 225C, Oakland Park, FL 33311, United States